Category Archives: ITIL

  1. ITIL Glossary of Terms and Definitions

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    July 30, 2011 by Rakesh Boraiah


    Term Definition Acceptance Formal agreement that an IT Service, Process, Plan, or other Deliverable is complete, accurate, Reliable and meets …
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  2. ITIL Acronyms

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    July 30, 2011 by Rakesh Boraiah


    Acronym Term ACD Automatic Call Distribution AM Availability Management AMIS Availability Management Information System ASP Application Service Provider BCM Business …
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